We try to keep our terms and conditions straightforward. We hope you will agree that what we set out here provides clear guidelines of what you can expect from us and what we, in return, expect from you.
Payment for sessions
Payment in advance by BACS transfer or cheque is required in advance of attending sessions
Cancellation by Session Leader
Mindfulness sessions carry on in all weathers, excepting those.considered to pose an adverse risk, such as high winds or thunderstorms. In such an event the session will be rearranged.
If the session leader has to cancel due to illness or unforeseen circumstances then the session will be rearranged.
Cancellation by session attendee
Cancellation with expectation of a refund for a season related booking must be made at least a week before the start of the booked-for season of sessions, to allow enough time for others on the waiting list to be given the opportunity to attend. If cancellation is made within a week of a booked session then you can book onto a future session but a refund cannot be offered (for reasons of session costs/viability)
We will ask all those who are attending sessions to provide an emergency contact number and tell us if they suffer from any medical conditions that could be exacerbated during the session, e.g. related to allergies. We have a qualified First Aider attending at all sessions but it is the responsibility of attendees to bring any mediation they consider they might need to use during the session.
Knowing what kit is the right for a wild woodland environment
Suitable clothing, for the environment and the weather are really important. The following has been prepared as a guide.
- Long sleeved T-Shirt or shirt
- Fleecy top or jumper
- Long trousers
- Closed shoes/ waterproof boots
- Waterproof coat
- Short sleeved T-shirts (bare arms can get stung by nettles)
- Shorts (bare kegs can be scratched and stung
- Leggings (too thin to provide proper protection from brambles/nettles)
- Crocs or similar type footwear (soles do not provide adequate protection)
We have policies and procedures related to safeguarding for both clients and staff, which we can provide for you to read on request. If you have any questions relating to safeguarding in relation to a child or vulnerable adult then please contact us. We provide confidentiality in relation to information shared with us by service-users, except in circumstances where disclosure makes it a legal obligation to share information with appropriate professionals.
Feedback and Concerns
We encourage all participants and carers/parents to give us feedback about their experience at any of our sessions. We actively encourage a two-way conversation about anything that has caused/is causing concern. Feedback can be given verbally, in person, by telephone, or in writing by email.
We aim to be as open, honest and as straightforward as possible with carers/parents in order to maintain a constructive two way flow of communication.